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AT&T Inc. Complaint - AT&T-Will give you a world of LIES - DSL Pro
AT&T Inc. Complaint

AT&T Inc. Complaint


AT&T-Will give you a world of LIES - DSL Pro

I got my $50 rebate for the modem. Thanks AT&T! Now where is additional $150 that I was promised by your sales person for signing up for DSL Pro? Oh, wait...he was lying. It's only going to be $100 additional says the next sales rep. Oh, wait...I didn't see any more rebates online in my account so I called and was told I would have a $100 rebate added by a third rep. I went online and had a $100 credit--Yippie!...but wait...I'd have to sign up for two additional services. Thanks AT&T DSL Prom but I wouldn't get additional services from a company that LIES to me even if you paid me to have them. I will call again and again until I get AT LEAST WHAT IS PROMISED ON YOUR OWN WEBSITE. Folks, don't believe a word they tell you. Evidently their corporate policy is to lie to their customers. I am still waiting to hear from their "supervisor" so I can make a formal complaint for the lies I was told by the original sales person--that the only service AT&T offers is $35/mo. I will downgrade my service to the $25/mo and in 10 months I have my $100. Then I'll up grade and maybe get another "rebate"...Hah, hah, HAH! Thanks AT&T for living up to your reputation of poor customer service. You didn't disappoint!

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hiitsmebobby says: (9 years ago)
Don't wait too long for supervisor to call you; they want!

TNLIVID says: (9 years ago)
I have much the same story. AT&T must train their employees to offer whatever they want, and refuse to honor their promises. I was promised 3 months free service, $100 cash back, modem for $75 and $19.95 per month charge for their DSL lite. Received the modem, $19.95 is ok, but the 3 free months come after 90 days of service (not explained during the sale) and oh...the sales person told me about the cash back was in error. My first contact with AT&T I was told to wait 30 days and if I don't receive it, to call them back. Called them back after 30 days, oh...I don't qualify for the cash back. I asked for a supervisor and was given a customer "care" line. Should be called a customer "don't care" line. They were so sorry that I was given the wrong information, they said they will give me $75 cash back. I took it, but also reported them to the FCC. AT&T has no integrity at all. They will say anything to get your business.

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